FAQ

I have a question about a product? Who should I ask?

We’re happy to help you with any questions you have about our products. Just email us at hello@workof.com.

I represent a design studio. How can I apply to join the WorkOf community?

If you are interested in joining our growing community of the best contemporary design brands, please email us at hello@workof.com with a short introduction and a link to your work and we will get back to you if we think it’s a good fit.

I am a designer, do you have a trade program.

We sure do, you can find out more at our  Trade Page.

Shipping, Orders, and Returns

Does WorkOf offer expedited or international shipping?

We ship within the continental US using standard ground shipping from a variety of carriers. We always do our best to accommodate expedited orders, but please email us at hello@workof.com before purchasing so we can confirm. Unfortunately, we are unable to offer international shipping at this time.

I ordered something weeks ago, where is it?

We work with a network of the best independent designers across the country, and many of the products available for purchase are made-to-order. Lead times are listed for each item on the product page, and we will always keep you notified of when your order has shipped. If the ship window has passed and you still have not been updated or received your order, please send us an email at hello@workof.com and we’ll get to the bottom of it.

I purchased numerous items, but have only received one. Where is the remainder of my order?

We work with a community of brands at WorkOf, all of whom ship their goods directly from their studios and warehouses to you. As a result, if you ordered items from multiple vendors, they will all ship from separate locations and in separate packages.

When will my order ship?

We strive for timely, efficient delivery on all items, but please refer to the individual product pages for projected lead times. Many of the designs on our site are made-to-order, and are not available for immediate delivery. If you’re in need of a product sooner than our messaged lead time, please email us at hello@workof.com and we will try our best to accommodate your request.

Each product has an estimated shipping lead time on its individual product page. When your order ships, you will receive an email from us with specific carrier and tracking information. If your order ships via a freight company or includes White Glove service, the carrier will contact you directly to schedule your delivery.

If you have questions or need more information, please don’t hesitate to email us at hello@workof.com.

My order arrived broken. What should I do?

If your item arrives damaged please email us immediately at hello@workof.com. If you are home when the package is delivered, we ask that you refuse delivery with the shipping provider. If you are not home when the item is delivered, you must contact customer service within 48 hours of delivery. At that time, we’ll make arrangements for a replacement to be shipped. In certain instances, we may ask you to complete a damage claim form in order to more effectively process the return of the damaged goods.

I purchased something, but I’m not happy with it anymore. Will you take it back?

We accept returns on certain items, as dictated by the designer on each product page. On products that read “Returns Accepted” refunds are offered within 14 days of delivery. In order to do so you’ll need to email hello@workof.com to receive a Return Request Form. We’ll reply within 48 hours with a return shipping label, and instructions for sending back. Funds will be reimbursed in the chosen format (either 100% refund for WorkOf credit or 85% refund to original form of payment) only after we receive and process the returned item in its original condition. For items that are marked “Non-Refundable” we are unable to accept returns at this time.

Payment & Processing

Will I get a confirmation of my purchase?

Yes, an email will be sent to the email address you provide when completing the purchase.

What type of payment do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express.

Do you collect sales tax?

We collect sales tax for orders that ship within New York State. Where applicable, sales tax is calculated and applied at checkout, after you’ve entered a shipping address.